Rice Fields (RICE) pride ourselves as a reputed architectural material solution provider to many esteemed partners in the industry since 2001. As a supplier of premium quality and stylish eco-friendly tiles to homes, institutions and commercial projects globally, our team is committed to deliver the finest product and services to the architecture + design industry.
Our award-wining design showroom, riceLAB offers a tile selection experience that is uniquely different in the industry.
If you are interested to be part of the team that helps to create dream spaces, we now invite you to join our team today as a Customer Experience Executive.
As the spokesperson of the Company, you are required to:
Responsibilities
- Deliver professional and quality concierge services to customers
- Communicate and handle customer requests or enquiries via phone, email, online platform in a clear, professional and timely manner
- Establish relationships with customers with a positive customer experience after every contact
- Provide support for Material Planners, risk management and marketing research
- Plan, manage and support marketing campaigns/branding/events and hosting with various team functions
- Manage and monitor the corporate gifts inventory for gifting
- Produce regular reports on marketing and manpower capacity, including scheduling and coordinating sales appointments
- Assist in sample preparation, collection and delivery
- Ensure corporate image is maintained
- To ensure that conditions of riceLAB (showroom) is well maintained
- Receive and manage mails and packages
To excel in this job and have an enriching career pathway, you must have/be:
Requirements
- Have good interpersonal and communication skills, customer service-oriented disposition and a team player
- Well-groomed to represent Company’s image at all times
- Work well in a challenging and fast-paced environment
- Willing to work on Saturdays on a 5-day work week (4 weekdays and 1 Saturday). Non-working days for Sunday and Public holidays
