Job Summary
Reporting to the Restaurant Manager, the Assistant Restaurant Manager will assist to achieve monthly targets in revenue, expenses, profit, and quality scores. He/she will be responsible for implementing MOHG service standards (Legendary Quality Experience) throughout the restaurant. He/she will deputize in the absence of the Restaurant Manager.
Key Responsibilities
- Conducts daily briefings
- Conducts departmental orientation for all new team members
- Prepares duty roster
- Ensures that logbooks are being kept up to date and communicated to all team members
- Ensures that hotel grooming standards are being met and maintained, demonstrating a professional image for our guests
- Carries out monthly trainings in accordance to established standards
- Responds proactively to guest queries and ensures appropriate action is taken
- Ensures that guest satisfaction is monitored and where appropriate, rectified throughout their meal experience
- Assists the Restaurant Manager in liaising with Engineering to ensure all furniture, lighting and other restaurant features are in good working order and clean working condition
- Supports in handling guest complaints politely, promptly, and professionally
Job Requirements
- Good leadership, meticulous and resourceful
- Possesses mental resilience to operate in high pressure environment
- Equipped with diplomacy to defuse tense situations (guest complaints) to fruitful resolutions
- Able to communicate fluently in English
- Able to work in a flexible schedule, including weekends, evenings, and public holidays
- Able to interact with colleagues and customers from diverse backgrounds
- Possesses at least three (3) years of related experience in similar capacity in luxury hotels or F&B establishments
