About Sleek
Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms.
We are a team of 440 builders from 18 countries, with offices in Singapore, Philippines, India, Vietnam, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients!
By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates.
Join our dynamic IT team as an L1 Support Engineer (IT Admin) and play a crucial role in maintaining our organization's technological infrastructure. In this position, you'll be responsible for providing frontline support to end-users, troubleshooting hardware and software issues, and ensuring smooth operations of our IT systems. You'll have the opportunity to collaborate with cross-functional teams, learn new technologies, and contribute to the overall success of our IT operations. If you're a proactive problem-solver with a passion for technology and excellent communication skills, we'd love to hear from you.
Position Duties
- Install, configure, and maintain computer systems and software.
- Attend as the first level of IT support to all reported incidents and service requests.
- Maintain documentation of IT related incidents and ensure compliance with IT policies and procedures.
- Assist with user account management, including creation, deletion, and modification.
- Manage the procurement of new computers and coordinate the distribution of equipment for new hires.
- Maintain the IT assets inventory record including accountability forms.
- Collaborate with higher-level support teams for licenses, accesses, or complex issues.
- Other admin tasks that may be assigned from time to time.
- A minimum of 2 years of experience providing technical support.
- Strong organizational and multitasking skills.
- Attention to detail and accuracy in handling IT assets and equipment.
- Strong mindset to try out new approaches to solve unique problems.
- Ability to take responsibility and ownership of managing and resolving tickets.
- Knowledge of ITIL framework or basic IT service management concepts.
- Familiarity with IT procurement processes and inventory management.
- Proficiency in using IT support tools and ticketing systems such as Jira, Zendesk, ServiceNow or similar
- Holds a passion for IT and has received education in a related field.
- Prioritizes customer satisfaction and maintains a user-centric approach.
- Capable of working autonomously and effectively within a team setting.
- Always learning!
More About Sleek!
At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness. As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.
We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place. We are the 1st international incorporation and accounting brand to achieve B Corp certification status, meeting the highest standards of social and environmental impact performance. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.
If you think you would be a good fit for our mission, we look forward to hearing from you!
