Purpose
The purpose of the role is to contribute to the development and deployment of key Amplify Health products solutions, as well as to lead “diagnostic and design” projects with each client. To further leverage areas of expertise including provider-facing risk management strategies for health insurers.
About the role
The consultant will be employed by Discovery Partner Markets Services Pte Ltd and dedicated to the Amplify Health team that is building and deploying Chronic Disease Management and Provider Management solutions for Amplify Health’s clients. This team will also provide specialist strategic and operational support to Amplify’s client companies. The role will be based in Singapore but may require extended in-country assignments to client companies across South-East Asia. The consultant’s specific areas of expertise should include provider-facing risk management strategies for health insurers.
The consultant will require a deep understanding of the full suite of Discovery’s Health products and assets, specifically those in the claims risk management domain, including chronic disease management and provider management, in order to advise clients on the Amplify product offerings, which are largely derived from Discovery’s assets.
The Consultant will be responsible for contributing to the ongoing development and deployment of Amplify Health’s CDM and PM solutions, as well as for understanding the gaps or requirements from Amplify Health clients, and, alongside the Amplify Health team, to formulate opportunities for Amplify Health to provide services and products, through clear documentation and communication of suitable Amplify Health product offerings, the business value to the client, and implementation roadmaps.
Key Outputs/Responsibilities may include but are not limited to:
The role’s primary responsibility will be a series of “diagnostic and design” projects with each client including leading/working with a team of experts from the Amplify Health business. Key responsibilities include:
▪ Understanding the gaps or requirements from the client within the risk management domain
▪ Establishing and driving adherence to an overall “workplan” for consulting engagement (analyses required outputs, timeline, key meetings, dependencies)
▪ Driving business needs and value at stake assessment (under the guidance of Amplify Health and client leadership)
▪ Developing an integrated delivery roadmap and timeline
▪ Build delivery roadmap for the client, including advising Amplify Health on staffing resources needed
▪ Supports Amplify Health in identifying key stakeholders to engage to ensure alignment on delivery roadmap
This role requires managing the client engagement end-to-end, ensuring that the various Amplify Health business teams are engaging at critical points along the process, and that the concepts are translated into tangible business recommendations which will lead to long-term client engagement.
Stakeholder management: Build and maintain strong trust-based relationships with key stakeholders from Amplify Health and the client, at different levels of seniority and from various functional areas.
Guide client engagement to drive the sales effort: Leverage deep technical and healthcare expertise and business background to highlight and position opportunities for Amplify Health. Secure alignment of objectives, resolution of obstacles and problems and collaboration on strategic and operational decisions. Along with the Amplify Health team, advise clients on the capabilities and constraints of the solutions, based on developing an intimate knowledge of what the product, systems solution and business processes required.
Cross-functional team collaboration: Work in small teams, alongside various SMEs, data science and health tech experts to develop client recommendations. The Consultant should also mentor and coach team colleagues in Amplify Health.
Synthesize and clearly communicate: Clearly understand client priorities and value levers. Gather and analyse information. Formulate and communicate recommendations for client presentations. Work closely with business development and advisory teams to gather user requirements and translate them into the client implementation plan. Proactively identify risks and problems and develop and recommend solutions to mitigate these risks. Track and measure engagement and product progress.
Product deployment advisory: Clearly communicate requirements and feedback to the team and provide detailed guidance on the clients’ operational technology and data analytics infrastructure to inform the product deployment, ensuring alignment to client priorities.
Work Experience
10+ years of relevant professional experience, including:
- Health insurance or health risk management experience – including operations, network, medical cost management, chronic disease management etc.
- Clinical experience (must have experience working as a doctor)
Education/Qualifications/Accreditations with Professional Body
- Bachelor’s degree in medicine
- Evidence of diplomas / certificates or degrees in general business management from recognised business schools would be strongly advantageous
Skills/Knowledge
- Well-developed leadership skills
- Strong consulting and analytics skills (e.g., financial and business analysis, stakeholder management, and problem solving)
- Excellent client communication skills
- Must be a strong collaborator, team player, and individual contributor
- Strong analytical and quantitative skills
- Excellent oral, written communication, and presentation skills, including the ability to translate technical and business concepts to communicate with stakeholders
Mindset and behaviours
- Driven and entrepreneurial problem solver
- Collaborator and strong team player
- Able to build a sense of trust and rapport that creates a comfortable and effective workplace
- Organised, reliable, and with good time management
- Able to mobilise people
- Strong business acumen and ability to navigate sensitive business dynamics
- Able to work under pressure and commitment to consistent high-quality delivery
- Able to adapt to and work effectively across different cultures and working styles.
