Responsibilities
- Establish clear client retention goals
- Process milestones for the clients and employees to work toward
- Assist customers with setting up and navigating programs or software
- Promote the value of the product
- Upsell services and products with the brand image
- Promote value through customer experience
- Assist in creating training courses and educational materials
- Review customer complaints and concerns and seek to improve the customer experience
- Sustain business growth and profitability by maximizing value
- Analyze customer data to improve customer experience.
Requirements and skills
- Proven work experience as a Customer Success Manager or similar role
- Experience working with brand image and promoting value through customer experience
- Exceptional ability to communicate and foster positive business relationships
- Technical skills required, as they relate to the use of the product or service
- Accountability and personal organization are essential
- Excellent communication skills
- Previous experience working on search and data intensive projects would be an advantage.
- Previous account management experience preferred.
- To be highly self-managed, reliant, responsive and able to prioritize.
Our Technical Tools (For information)
· Core software – Python, JavaScript, etc.
· Data storage – ElasticSearch, Redis, etc.
· Web components – Nginx, Flask.
· Frontend components – React, Backbone.js, Underscore.js.
