Position Summary:
The Store Operations Manager plays a critical role in ensuring the efficient and effective operation of our retail store. This position is responsible for overseeing all aspects of store operations, including inventory management, staff supervision, customer service, and facility maintenance. The Store Operations Manager will work closely with store staff, management, and vendors to uphold operational excellence and achieve organizational goals.
Key Responsibilities:
Inventory Management:
Oversee inventory control procedures, including receiving, stocking, and replenishment.
Monitor inventory levels and implement strategies to optimize inventory turnover and minimize shrinkage.
Conduct regular inventory audits to ensure accuracy and identify discrepancies.
Staff Supervision:
Recruit, train, and supervise store staff, including sales associates and support personnel.
Provide ongoing coaching and performance feedback to maximize team productivity and customer service.
Develop and implement staff schedules to ensure adequate coverage and efficient operation of the store.
Customer Service:
Cultivate a customer-centric culture and ensure exceptional service standards are maintained at all times.
Address customer inquiries, complaints, and escalations in a timely and professional manner.
Identify opportunities to enhance the customer experience and implement initiatives to drive customer satisfaction and loyalty.
Operations Management:
Oversee daily store operations, including opening and closing procedures, cash handling, and security protocols.
Ensure compliance with company policies, procedures, and safety standards.
Implement operational best practices to optimize efficiency, productivity, and cost-effectiveness.
Vendor and Supplier Management:
Manage relationships with vendors and suppliers to ensure timely delivery of merchandise and services.
Negotiate contracts, terms, and pricing to secure favorable agreements and maximize profitability.
Monitor vendor performance and address any issues or concerns as needed.
Facility Maintenance:
Oversee maintenance and cleanliness of the store environment, including fixtures, equipment, and signage.
Coordinate repairs and maintenance activities with external vendors and internal stakeholders.
Implement preventative maintenance programs to minimize downtime and ensure a safe and inviting shopping environment.
Qualifications:
Bachelor's degree in Business Administration, Retail Management, or related field (preferred).
Proven experience in retail management, with a minimum of 4 years in a supervisory or leadership role.
Strong leadership skills with the ability to motivate and develop a high-performing team.
Excellent communication, interpersonal, and customer service skills.
Proficiency in inventory management systems and retail POS software.
Sound decision-making and problem-solving abilities.
Ability to work a flexible schedule, including evenings, weekends, and holidays, as needed.
