Job Description
· To be knowledgeable in declare Import /Export/ Bonded permit using the Trade Net website.
.To be able to generate quotations based on customer requirements with negotiation skills.
.Closing deals with customers and provide support to customers throughout the quotation processes.
· To create job accurately by following job sheet.
· To check job system details such as permit, weight, operator code, etc.
· Coordinate import and export shipments to ensure prompt delivery of goods.
· Checking of vessel berthing and schedules.
· Prepare shipping documents such as NOA, BL, Permit, Packing list and Commercial invoice.
· Responsible for new or existing customers, addressing their inquiries via calls or email.
· Responsible for updating and maintaining customer databases or records, ensuring all information are up to date.
· Listen attentively to customer feedbacks for improvements and ensure customers' satisfactions.
· Collaborating with other departments to ensure a seamless customer experience.
· Have a good understanding of company services and able to provide accurate information to customers.
Job Requirements/Skills
· Diploma and Degrees are welcome to apply.
· 5 years and above work experiences on desk logistic customer service.
· Proficient in relevant computer skills and customer service software such as ERP, JP Online, Trade net and Portnet.
· Strong communication and interpersonal skills.
· Being a team player and able to work with other departments.
· Able to multi tasks and prioritise tasks effectively with flexibility.
· Positive growth mindset to learn with the capacity to take feedback.
· Meticulous and able to work independently.
· 5.5 days work week with transportation and lunch provided.
.Able to work on weekends when needed.
- Location at West Area.
