Vonage Mission
Vonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Our Customers depend on our APIs and SDKs to connect with their customers all over the world, and rely on our contact centre and back office solutions to improve their interactions with end customers by ensuring quick and efficient engagement. As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth.
Why this role matters
We are currently looking for a Deal Desk Analyst based in Malaysia who will provide direct support & guidance to the Sales Teams in all commercial aspects of deals with existing and prospective customers, including pricing quotations. The candidate will also be responsible for bringing together Sales, Marketing, Operational managers, Product managers, Finance and Legal team members to develop and execute Vonage’s pricing strategy, and facilitate the on-boarding process of customers.
Your contribution will be essential to win deals, increase Vonage market share and grow the revenue stream.
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...
What you'll do
- Work with Sales Representatives to define pricing proposal (data gathering, margin calculation)
- Liaise with relevant stakeholders (Finance, Carrier, Product) to assess the feasibility of customers’ commercial requests
- Assist Sales Rep in the implementation of the commercial offer of their deals, including:
- Ensuring the appropriate approval process has been followed before making any pricing change effective
- Working closely with the Price Provisioning team to ensure prices are correctly uploaded into our internal tools (create new pricing rules, update existing pricing rules)
- Liaise with Legal when a contract needs to be issued
- Provide support to analyse existing customer results and assess the impact of any price changes
- Explain pricing structure and processes to other teams when queried
- Support the Deal Desk Manager in transversal projects
What's required for application
- Educated to degree level
- Strong interpersonal skills
- Methodical and meticulous with excellent attention to detail
- Proficient in Excel
- Process-oriented
- Delivery focus
- Can do attitude
- Comfortable in a fast pace, global & multicultural environment
- Operating in a multi-cultural setting the role holder will be completely fluent in both Mandarin and English
What's in it for you
In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
