- Engage community care providers to encourage participation in quality improvement initiatives.
- Plan schedule and assist in scoping of projects and collaborative.
- Conduct and facilitate Clinical / Quality Improvement workshops, and ensure proper documentation of workshops, meetings and collaborative.
- Follow up and liaise with the project teams to monitor implementation of their projects, data collection and analysis.
- Act as a resource person to provide guidance and link up with appropriate Subject Matter Experts as applicable.
- Assimilate results to derive quality deliverables for each project phase as agreed upon by stakeholders and communicate results effectively for buy-in.
- Conduct ground sensing via observations, focus groups or interviews from customers’ lenses.
- Co-develop innovative solutions with the Sector, using basic design thinking principles where relevant.
- Work closely with AIC divisions to ensure synergy with other sector enablement strategies (e.g., manpower, digitalization) to achieve the sector goals.
- Review, develop and support new initiatives to address emerging needs, e.g., person-centred care, community mental health and quality & ageing issues.
- Support and assist with sector-wide events and platforms to build and sustain the quality improvement culture in the sector.
Job Requirements
- Degree with at least 6-8 years of working experience, preferably with one-year Service design or Business process re-engineering using a structured methodology.
- Experienced in quality improvement including LEAN, Design Thinking, Model for Improvement, Plan-Do-Study-Act approaches and tools
- Strong analytical and conceptualization with problem-solving skills
- Experience in managing projects related to process or quality improvement would be preferred
- Knowledge of the community care sector, and computer database and basic statistics would be an advantage
- Resourceful, self-motivated starter and team player
- Effective communicator, both oral and written
