Contact Center Support (Contract)
Job Description & Requirements
Job posting done by Sheralynn Tjioe, Head of Interim and Contracting Solutions (Technology) Recruitment at Kerry Consulting
Email: [email protected]
My client is a renowned Bank in Singapore and am on the lookout for Contact Center Support (Contract).
Responsibilities:
- Acquire up to 7 years of IT experience, including a minimum of 5 years focusing on Contact Center applications within the banking/financial services sector.
- Exhibit knowledge and familiarity with Avaya Contact Center solution, if possible.
- Demonstrate proficiency in 3-tier architecture applications to:
- Provide Level 2 support by comprehending application architecture and interfaces for effective troubleshooting.
- Support daily IT operations, resolving production issues by analyzing and proposing workaround solutions for service recovery.
- Specify monitoring requirements, anticipate system abnormalities, and proactively prevent potential issues.
- Perform application capacity planning and conduct performance tuning.
- Engage in regular disaster recovery simulations and exercises.
- Display strong interpersonal skills for effective communication with internal IT teams, business units/operations, and external vendors.
- Identify, troubleshoot, and mitigate batch issues, ensuring adherence to SLAs.
- Proactively identify opportunities for preventive measures.
- Execute administration and optimization tasks to achieve optimal system performance.
- Review technical and functional solutions from enhancement/project teams to ensure compliance with established standards.
- Propose design and operational optimizations.
- Provide timely responses to queries from various business units.
- Offer regular updates on status, progress, issues, and resolutions to business stakeholders.
- Collaborate with project/enhancement teams for the smooth transition of operations to the run team.
To Apply
For a confidential chat regarding your next Technology role, please submit your resume (in MS Words format) to Sheralynn Tjioe at [email protected], quoting the job title. We regret that only shortlisted candidates will be contacted.
Registration No.: R1878306
License No.: 16S8060
