Account Director - Rest of Asia
Work Dynamics
Job Description
This position is responsible and accountable to provide outstanding Service Delivery across multiple country portfolios, across all Work Dynamics functions. Ensuring activities are as safe, operationally sound, human-centric, and engagement-focused as possible, with team management, site operations, service contracts, sourcing, procurement, and finance underpinning high levels of stakeholder satisfaction
The key focus of this role is the ability to develop and enhance local services whilst supporting the strategic intent of regional goals and initiatives, engaging not only with the client’s real estate teams but also other service partners, along with the lines of business and occupants as the ultimate service recipients.
The Country/Hub Facilities Management Lead is the strategic lead and senior-most point of contact for facilities management operations in-country. This role reports to the Regional Account Director and includes direct reports such as Facilities Managers (and below), Engineering Managers, and other functional roles required to deliver services in the country of operations.
Roles and Responsibilities
The key responsibilities of this role include:
Operations Management
- Develop operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems, and consistency across the portfolio
- Actively engage with the Regional Finance Manager, Regional Account Director, and Engineering Lead to ensure that all site financial operations are meeting or exceeding targets and financial processes as well as controls are adhered to at all times.
- Ensure compliance with JLL and client Health, Safety, Environment, and Risk Management policies and procedures
- Ensure data integrity of all systems across the portfolio and perform audits from time to time
Client/Stakeholder Management
- Pro-actively manage and develop Client relationships, acting as a Property Management “Trusted Partner” establishing shared goals and ensuring that expected service levels are achieved
- Contribute to the Annual Account Plan – aligning knowledge of Client business and driving factors with service requirements
- Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
- Deliver an exceptional quality of service to the Client, as reflected by Client feedback
Leadership / Staff Management
- Actively encourage an environment that supports teamwork, cooperation, performance excellence, and personal success
- Develop the team through performance assessments and training, managing staff workload through correct resourcing, and developing a succession plan for key team members and on-site Vendors
- Develop existing and bring in new talent and capabilities into the team
- Develop an active and visible team who are highly proactive, responsive, dynamic, and agile.
- Build a seamless team across the various functions to support the Clients strategic goals.
Competencies
The ideal candidate should have demonstrated the following competencies:
- Excellent Stakeholder management, able to demonstrate the ability to engage and discuss on strategic matters and high-level operations without delving into the weeds.
- Strong leadership skills - Ability to demonstrate harnessing the “hearts and minds” of teams to deliver on a vision through to execution
- Able to adapt and respond in a fast-paced working environment and versatile in meeting client changing needs and requirements
- Experience within relevant facilities management operational environments, able to understand Critical Infrastructure and Risk Management
Experience and Qualifications
- A minimum of 10 years’ experience across Property Management, including Facilities Management, Project Management and Hospitality Services experience
- An added benefit would be a Bachelor’s degree in Engineering, facilities management, building, business or another related field.
- Broader Experience in Asia Pacific is desired.
- Strong communicator – Good presentation skills and possesses strong verbal & written communication skills (English & local language), also an active listener
- Passion for quality – has an eye for detail to make sure the best delivery of services
- Self-motivated; confident & energetic
- Ability to effectively deal with stressful situations
- Flexible – able to adapt to rapidly changing situations
- Strongly goal-oriented – able to focus on meeting all performance targets
- Is a team player – able to cooperate and work well with others to meet targets
- Proven ability to initiate and follow through with improvement initiatives
- Exhibits honesty & trustworthiness
- Open to new ideas & willing to challenge status quo
