PEOPLE MANAGEMENT
- Manage and coach team
- Develop and sustain a high-quality well motivated team
- Ensure high staff morale, trust and work ethics
- Build and maintain an environment that supports teamwork, cooperation and performance excellence within team
CLIENT/STAKEHOLDER MANAGEMENT
- Proactively engage stakeholders to ensure that on site client’s expectations are met
- Build and develop effective client / stakeholder relationships across multiple levels of the organisation
- On-site key point of contact for Facilities in the client’s premises
PEOPLE MANAGEMENT
- Manage and coach team
- Develop and sustain a high-quality well motivated team
- Ensure high staff morale, trust and work ethics
- Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
CLIENT/STAKEHOLDER MANAGEMENT
- Proactively engage stakeholders to ensure that on site client’s expectations are met
- Build and develop effective client / stakeholder relationships across multiple levels of the organisation
- On-site key point of contact for Facilities in the client’s premises
- Achieve Key Performance Indicators and Service Level Agreement targets
RISK MANAGEMENT
- Ensure a property risk management program including audits is implemented and maintained
- Ensure disaster recovering and business continuity plans are implemented and maintained
- Ensure escalation procedures and incident reporting procedures are implemented and in place
- Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s and Client’s business conduct
HEALTH & SAFETY MANAGEMENT
- Ensure the provision of a safe working environment
- Ensure compliance with statutory regulations on fire, health and safety standards
PROCUREMENT MANAGEMENT
- Ensure vendors are well-managed, delivering services on time and within budget
- Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice
EXPERIENCE
- Min. 3-5 years’ experience in facilities, property management or related field with technical background
- Knowledge of local occupational health and safety requirements
- Knowledge of critical facilities
- Knowledge of vendor management for specialized services
- Has an understanding of basic technical aspects of property (ACMV, Fire Protection system, Mechanical & Electrical system, BMS system)
- Proven capacity to understand and interpret commercial contract
- Strong budget management and financial analysis skills.
COMPETENCIES
- Client Focus & Relationship Management
- Demonstrates proactive & professional approach to customer service and stakeholder engagement
- Ability to interact with a wide range of client staff, including senior levels
- Ability to manage conflict and balance between client and firm requirements
- Has a customer service oriented attitude
- Project Management & Organizational Skills
- Excellent planning & organizational skills to prioritize work and meet tight deadlines
- Proven ability to manage multiple and complex operational matters on a daily basis
- Problem Solving & Strategic Thinking
- Proven ability to employ holistic approaches and looks at long term solutions
