Nature of Service:
- Identification and assessment of current state processes based on interviews, focus group discussions, data gathering, etc.
- Development of future state processes in consultation with stakeholder groups including the Authority’s contractors/vendors.
- Facilitation of stakeholder group discussions or workshops to gather requirements, seek concensus on proposed future state processes, etc.
- Documentation of process models using the Authority’s preferred tool.
Required Role’s competencies, skills & knowledge
- Relevant credentials and qualifications.
- Minimum 3 years (or 5 years for Senior Deployed Staff) of relevant experience in performing the Role.
- Excellent verbal and written communication skills are essential for conveying technical concepts to non-technical stakeholders and vice versa.
- UIUX experience is most preferred for this position
- UI wireframes
- UI prototyping for users before implementation of solutions.
- Ability to work collaboratively with cross-functional teams, including developers, designers, testers, and business stakeholders.
- Strong problem-solving skills for identifying issues, evaluating alternative solutions, and recommending the best course of action to meet business objectives
