Your role
Do you want to play a vital role in shaping the future of how we work in an agile way?
We're looking for Business aligned L2 Support engineers who is:
- talented and proactive C# & Kofax Application Level 2 Support Developer
- responsible for maintaining, troubleshooting and enhancing the supported application and workflows, while ensuring smooth operations, stability and reliability
- provide ongoing support for the in-scope applications, resolving any issues or incidents in a timely manner
- collaborate with the business users to understand their pain points while using the applications and translate them into technical requirements for application development team
- document and maintain a knowledge base of common issues and their resolutions
- analyze and monitor application performance, identifying areas for optimization and improvement
- develop low complexity enhancement and code fixes for recurring application issues and KTLO items
Your team
You will be working in the Information Capturing & Processing Crew, which is part of the foundation stream of Client Document and Records Management. You will work within a team software engineers who work across various PODs of Information Capturing & Processing to support the delivery and improvement of the Digital Mailroom Capturing and PDF/A converter service, Kofax Express and the Transformation API service.
Along with your team members, you will enable the transition from our classic products to the new strategic and integrated suite of products.
The crew mission is to become the global differentiator for capturing and processing of (client) information by offering innovative information services for integration & automation.
The members of this chapter are working out of Switzerland, Poland, India, Qatar, Philippines and Singapore.
Diversity helps us grow, together. That’s why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.
Your expertise
- minimally 5 years of proven experience in C# development or application support with strong knowledge of .NET framework, REST APIs and Design Patterns for Object-Oriented software
- hands-on experience with Kofax Total Agility, including workflow design and development
- familiarity with Database Management Systems like MS SQL Server
- proactive and detail-oriented approach to support and troubleshooting
- knowledge of IT Service Management and Incident Management process
- familiarity with Agile development methodologies and cloud technologies like MS Azure would be a plus
- strong problem-solving skills and the ability to handle complex technical issues
- excellent communication and collaboration skills to work effectively with cross-functional teams
