Job Description: Job Responsibilities
Call Customer to remind on overdue payment (Provide information of payment amount and due date to minimize risk exposure)
Negotiate with customer on repayment if they are unable to fulfill payment obligation
Attending to customer’s account enquiries and rendering prompt services on their request
Follow up with customer via various communication tools (E.g telephone, sms, letters etc)
Update conversation with customer in collection system
Working together with supervisors in solving irregular cases
Job Requirements
Making calls in the range of 200 to 250 daily
Meeting and exceeding KPI set by management
Assist in Ad-Hoc restructuring projects (Eg. Post moratorium exercises, payment extension/deferment programs etc)
Attributes/Personality Traits Required:
Customer Focus
Good Team Player & Result Driven
Has integrity in her/his area of work
Independent, Responsible & Committed
Able to multi task and work on demand
Skills/Technical Ability Required:
Knowledge in Microsoft Words, Excel & Powerpoint
Good Interpersonal and Communication Skills
Good Analytical Skills
Good Negotiation Skills
Good Writing Skills
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