Job Highlights
- Lunch & Company Transport Provided(i.e., Lakeside,Boon Lay & Woodlands)
- Attractive Bonus Scheme
- 5 days’ work week(i.e., 8.30am to 5.30pm)
Job Responsibilities:
- To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day
- To perform billing and ensure the accuracy of the invoices raised
- To perform data entry into the respective systems in an accurate and timely manner
- To attend to customers’ requests or calls in a timely and professional manner
- To perform filing when the job is completed
- To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead
- To provide the necessary training and guidance to his/her assigned buddy
- To do up any reports as and when assigned to by the Customer
- To assist in extracting of information as and when required
- To verify contractor’s invoices as and when required
- To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions
- Acquire a thorough understanding of key customer needs and requirements
- Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
- To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt
- To assist the Lead for any tasks assigned to from time to time
Key Competencies(Logistics Service)
- Well verse in handling and managing License/Bonded/DG Warehouse Inventory and activities.
- Able to co-ordinate well with Singapore Customs on any related matters
- Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.
Job Requirements:
- GCE ‘N’ or ‘O’ Level or relevant education qualifications
- Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
- Possess good communication skills to ensure that customers and internal stakeholders
- Attentive and detail-orientated
- Able to work under stress and pressure
- Good teamwork and problem-solving skills
Benefits:
- Daily Lunch Provided
- Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
- Medical and Dental benefits
- Attractive Bonus Scheme (AWS, Special Bonus etc.)
