Position Summary
This position is responsible for leading a team in the management of Data Center operations to achieve the operations key performance index and the required service standards. This may include managing day to day data center activities, server floor inventory management system, various data center value added work, physical distribution operations, implementing logistics technology, customer liaison and relationship, organization development and training.
Responsibilities
Primary Responsibilities
• Lead and manage the logistics operations to achieve the operations key performance index and the required service standards
• Monitor and analyze P&L of the operations, establish business controls and provide solutions to reduce cost and increase revenue.
• Defines roles and responsibilities, plans for the department’s future needs and operations; counsels employees on performance
• Works collaboratively with client and departmental staff to assure operational effectiveness, adherence to policies and procedures and maximization of flow of all incoming and outgoing material.
• Supervises and develops staff and otherwise carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
• Ensuring information/knowledge resources can be readily accessed and easily retrieved
• Manages quality system and continuous process improvement within the facility
• Additional responsibilities include, process development and continuous improvement and managing total productivity.
• Responsible for meeting and exceeding customer metrics (cost, quality, Customer Service and Supplier Performance)
• Defines requirements for operation and ensures the implementation of new strategies and initiatives to effectively meet or exceed requirements & customer expectations.
• Ensure safe work environment for all employees
• Administers and communicates company policies
• Regularly reviews performance expectations with the leadership team. Providing expectations, performance planning, feedback to team members.
• Responsible for the training & development and performance discussions with staff.
• Maintain good working relationships with customers
Position-specific Responsibilities
• Management of multiple customer data center site operations.
• Drive cost saving & operations efficiency
Qualification Summary:
Experience:
This position requires at least 5 years of experience in logistics operations management providing overall direction, implementation, and continuous improvement in all phases of logistics solutions.
Education:
Degree in Engineering, Logistics, Supply Chain Management, Industrial Engineering or equivalent work experience in the logistics field.
Skills:
• Technical Skills
• Good working knowledge of logistics and value added service operations.
• This position requires highly developed computer skills, with a focus on MS Office suite products.
• Proven transportation /logistics / supply chain management knowledge
• Strategic thinking ability, proven implementation results
• Superior customer relationship management skills
• Excellent negotiation experience with subcontractors, transporters, & vendors.
• Experience with customs and regulatory issues related to logistics
• A proven, experienced resource in solutions and implementations
• Strong problem solving skills
Behavioural Skills
• Strong organization leadership
• Excellent Interpersonal skills
• Strong written and oral communications skills
• Ability to re-prioritize workload to support urgent requests from various operations.
