The Operational Residency Engineer may perform the following over the duration of the engagement:
Administration:
Monitors, reviews, and manages Dell EMC PowerEdge servers.
- Manages user requests.
- Manages and reviews log files.
- Generates regular operational reports.
Problem Management:
Isolates and troubleshoots incidents.
- Performs service incident coordination.
- Opens service requests on behalf of the Customer.
- Participates in root cause analysis review.
Change Management:
- Performs firmware/driver management assistance and collaboration.
- Implements change management requests.
Continual Service Improvement:
- Recommends procedure changes that result in operational optimization.
Technical skills:
- Windows, Vmware, server hardware setup
- Redhat Linux skills will be a plus.
- Min. Diploma in IT.
Interested candidates, please send over your resume to [email protected]
