Key responsibilities:
- Be the voice of the customer for quality and any other post-sale technical issue within Micron factories;
- Handle customer factory audit requirement
- Provide technical or operational quality issue resolution support to customers
- Lead critical customer quality improvements/projects/initiatives related to factories that can improve quality and customer satisfaction
- Ensure customer requirements are reflected in processes, procedures & standards
- Drive quality-related proactive and reactive communication
- Track, update & close all customer action items (AI) on time
- Work closely with the customer to resolve their key care-about
- Lead for quality scorecard tracking and improvements
- Run, schedule and lead quality engagements
- Communicate/track and close customer quality processes requirements
- Work with different internal teams to ensure robust, closed-loop on customer requests/ requirements
- Close collaboration with internal teams on the 8D problem-solving process to prevent reoccurrences
CQE Performance & Behavior Expectations
- Demonstrates leadership, pro-activeness, assertiveness and accountability
- Demonstrating intellectual curiosity to fully understand customer experience associated with quality issues identified is a key attribute to the success
- Team leadership- influencing, relationship building, customer focus, efficiency, and self- development
- Strong interpersonal skills at different levels including executives
- The ability and able to travel when required; travel required (about 10%)
Preferred:
- Familiarity with semiconductor fabrication and packaging technologies, device physics, quality and reliability fundamentals
- Good knowledge of SSD quality related items such as SSD test, production, IQC, RDT, QPA,
- SSD production troubleshooting and failure analysis experience
- Good project management
- Customer facing experience and SSD production process experience are preferred
- A high degree of shown self-initiative and ability to think and act independently
- Excellent English verbal, written communication skills, and presentation skills
- Outstanding multi-tasking and problem-solving skills
- Work under tight timeframes, prioritize exciting activities and strive for results is a must
- Collaborate with multi-functional teams to understand needs and translate them into actionable plans, work, and resource requirements
- Optimally interact with a wide range of personalities and handle conflicts in priorities
