Responsibilities:
· Oversee the performance of both internal drivers and external main-contractor partners.
· Track and analyze fleet performance metrics to ensure efficiency and productivity.
· Manage daily driver outbound activities, including the handover of parcels for outbound delivery.
· Assist drivers in the return of undelivered parcels upon route completion and reconcile cash on delivery amounts.
· Ensure discipline and attendance of drivers and address any attendance or conduct issues.
· Plan and allocate delivery routes to drivers, considering operational requirements and resources.
· Ensure that there are enough resources available to fulfil the fleet's operational needs.
· Conduct investigations into driver misconduct and address any violations or issues.
· Maintain a level of discipline and adherence to safety standards and procedures among drivers.
· Manage parcel exceptions, including missorted and damaged parcels, to ensure customer satisfaction.
· Handle any discrepancies or issues related to parcel deliveries.
· Troubleshoot and assist drivers in resolving app-related issues they may encounter during their routes.
· Maintain cleanliness and orderliness within the warehouse, ensuring an organized and efficient workspace.
· Be flexible to perform other ad-hoc duties as assigned by the organization to support operational needs.
Requirements:
· At least 5 years of frontline operations experience in the supply chain/logistics industry is preferable, indicating a basic level of industry knowledge.
· Willingness to working both morning and night shifts, as the logistics industry often requires 24/7 operations.
· Strong leadership, communication, interpersonal, and negotiation skills to effectively manage and coordinate a team of drivers and partners.
· Ability to work well within a team and interact with individuals at all organizational levels.
· Proficiency in resource management to ensure efficient fleet operations.
· Proficiency in Microsoft Office and Google Suite cloud software for data analysis and communication.
