The incumbent shall be part of the Finance Shared Services (FSS), Enquiry Team, responsible for the following:
Job Responsibilities:
- Provides administrative support to the payment enquiry team such as collection and consolidation of data and statistics
- Manages and provides support to outsource call centre(s)
- Handle incoming phone calls and emails to ensure customer’s payment enquiries are answered accurately and professionally within the stipulated time frame
- Provide quality service on hospital’s payment matters including customers’ enquiries and feedback to both internal and external stakeholders in a timely manner.
- Manage difficult customer calls, complaints, provide service recovery and to escalate cases from team members where necessary.
- Other ad-how duties as assigned.
Job Requirements:
- Diploma in a related discipline
- At least 3 years of relevant experience in a call centre environment
- Higher qualified/experienced candidates will be considered for the Senior Assistant Executive position
- Proficient in Microsoft Office
- Possess excellent communication and interpersonal skills with the ability to multi-task
- React effectively and calmly in emergency situations
- Maintain high level of confidentiality concerning customer’s data.
