The MasterCard Follow-Up Officer will entail the job of providing MNC bank with the support to the Card Sales Team.
Responsibilities:
- Promote MasterCard to existing customers across various consumer segments by effectively cross-selling credit card value propositions.
- Build and maintain strong relationships with customers to ensure a positive client experience.
- Demonstrate strong follow-up skills to ensure timely completion of customers' applications and documentations for processing.
- Meet performance standards, business goals, and targets set for the role.
- Present effectively and communicate confidently with customers, whether face-to-face or through telemarketing activities.
Qualifications:
- Confident, meticulous, with excellent interpersonal and follow-up skills.
- Strong communication and customer service skills.
- Sales-oriented mindset and self-motivated to achieve targets and goals.
- Ability to work well in a team and thrive in a fast-paced environment.
- Proficient in computer usage, particularly MS Office and Outlook.
- Candidates without work experience are encouraged to apply.
- Minimum GCE 'N' Level qualifications.
Key Skills:
- Sales Skills: Demonstrated ability to effectively promote and cross-sell products or services to customers.
- Customer Relationship Management: Proven capability to build and maintain positive relationships with customers, ensuring a high level of satisfaction.
- Follow-Up Skills: Strong attention to detail and ability to follow up on customer applications and documentations promptly.
- Communication: Excellent verbal and written communication skills, essential for presenting to customers and engaging in telemarketing activities.
- Goal Orientation: Ability to meet performance standards, business goals, and targets set for the role.
- Computer Literacy: Proficiency in MS Office and Outlook for managing customer communications and documentation.
Desirable:
- Teamwork: Capacity to collaborate effectively with colleagues to achieve common objectives.
- Adaptability: Ability to multitask and thrive in a dynamic work environment.
- Self-Motivation: Inherent drive and initiative to excel in a sales-oriented role.
