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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Executive, Customer Care (Basic up to $3400/ Allowance/ 2-3 Months Bonuses/ 5 Days/ Office Working Hours/ Car Rental/ Raeburn Park)
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Executive, Customer Care (Basic up to $3400/ Allowance/ 2-3 Months Bonuses/ 5 Days/ Office Working Hours/ Car Rental/ Raeburn Park)

Elitez Pte. Ltd.

Elitez Pte. Ltd. company logo

Job Summary:

Salary package: $2,900 - $3,400, Handphone allowance: $60 Eligible for June bonus (1 to 2 months) + December bonus (1 month) and Flexi dollars: $800 / year

Annual leave: 14 days

Working hours: Monday - Friday: 9AM - 6PM. Alternate Sat: 8.30am - 12.30pm
Working location : Raeburn Park (Free shuttle bus provided to and from Outram Park MRT from 7.30 am to 10 am, and 5.15 pm to 8 pm on weekdays)


Job Responsibilities:

· Able to handle key customer account or manage accident claims operation team.

· Manage daily operational activities to ensure smooth handling of customers.

· Inspection of returned vehicles and make assessment of damages for Close Rental Assessment.

· Resolve professionally all matters relating to vehicle, accident, breakdown issues with customers.

· Manages the operation and maintenance of the organization's motor vehicles.

· Manage periodic servicing schedule, LTA Inspection compliance, AVP and reporting as it relates to the fleet.

· Manages fleet management budgets by negotiation of repair pricing with authorised workshop.

· Develops and implements vehicle and equipment preventative maintenance programs.

· Be the main person to manage all assigned customer feedback/ complaints in relation to vehicle conditions and repairs.

· Manages through subordinate managers and professionals in larger groups of moderate complexity.

· Give input into developing budget.

· Provides input to strategic decisions that affect the functional area of responsibility.

· Capable of resolving escalated issues arising from operations and requiring coordination with other departments.

· Develops and maintains outside vendor and service provider relationships.


Requirements:

· ⁠ Mininum O Level.

· 1 to 2 years relevant work experience (car rental).

· Valid Class 3 License.

· MS Office proficiency.

· Team player, motivated and able to work well under pressure.

· Must be contactable by means of hand phone at any time including weekend and public holidays.

· Ability to handle key customer account.


How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.


Lau Jie Xi - DT13

Registration Number: R21103272

EA Licence No: 16C8004 (Elitez Pte Ltd)

✱   This job post has expired   ✱

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