Job Summary:
Salary package: $4,000 - $4,500, Eligible for June bonus (2 months) + December bonus (1 month) and Flexi dollars: $800 / year
Annual leave: 14 days
Working hours: Monday - Friday 8.30am - 5.30pm
Working location : Benoi Road (Company bus at 8am from Joo Koon MRT (beside NTUC Hub) or public bus 257 from Joo Koon Interchange B24009)
Job Responsibilities:
· Commissioning of AGV at customer sites which includes on-site user acceptance tests.
· Ensure the performance and reliability of company's fleet of AGVs, network and customer site infrastructure.
· Provide high level troubleshooting to resolve issues that are beyond the capabilities of our first level support services from field technicians.
· Monitor the health and operations of the company’s fleet of AGVs and proactively engage to resolve faults before they impact customer operations.
· Respond and provide technical guidance to customers regarding operational issues, software updates and general maintenance.
· Maintain up-to-date records of AGV and site configurations. This includes software and hardware configurations.
· Communicate and collaborate with our global engineering teams.
· Contribute to the development of instrumentation and automation for monitoring, detection, and self-healing of failures.
· Contribute to the creation of user manuals, customer guides, FAQs, application notes and best practices.
· Contribute to the design and creation of AGV missions using company's proprietary mission description language.
· Provide on pre-sales technical assessments.
· Infrastructure includes reflective markers and networking equipment.
· Participate in Proof of Concept (demonstrations) with demo AGVs.
· Ensure strong relationships with all customer representatives.
Requirements:
· Bachelor’s or Diploma with experience in a technical field (including EE, ME, CS, Robotics).
· 3 years of relevant (customer facing) work experience.
· Must be able to focus and drive issues to closure in a fast-paced, agile environment.
· Strong communication and people skills. Customer-centric mindset. Willingness to go above and beyond to keep customers happy.
· Experience with Linux (ideally Ubuntu) administration, tools and Bash/Python scripting.
· Ability to troubleshoot and resolve device and system-level problems in Linux.
· Experience with firewalls, VPN and network security technologies.
· Working knowledge of SSH, DNS and other network protocols.
· Willingness to troubleshoot electro-mechanical components.
· Willingness to work within established systems and product results that either prevent problems from recurring or enable others to solve them more easily in the future.
· Strong team player.
· Experience with ROS command line and graphical tools advantageous.
How to apply:
By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.
We regret that only shortlisted candidates will be notified.
Lau Jie Xi - DT13
Registration Number: R21103272
EA Licence No: 16C8004 (Elitez Pte Ltd)
