Job Description:
- Front-line support for customer inquiries and issues via email and phone;
- Diagnose and troubleshoot product configuration and functional issues remotely and onsite;
- Effective escalation to Level 2 or product vendor for action and resolution;
- Able to handle flexible working hours on demand basis; and
- Maintain rapport with customers and competence in managing vendors; and
- Any other ad-hoc duties assigned.
Job Requirement
- Degree/Diploma in Computer Science / IT Technology or equivalent
- Exposure to networking and security solutions such as firewall, load balancers, endpoint protection will be an advantage
- With working experience in an SI or distributor environment with network security skillset is a plus
- Good IT Knowledge in OSI Layer,TCP/IP, LAN/WAN and network security
- Ability to work under pressure with minimal supervision
- Excellent in communication and analytical skills
- Positive working attitude and team player
- Willing to work extended office hours when needed
- Fresh graduates are welcome to apply
