Key Responsibilities
- Provide timely and effective level 1 technical support for application-related incidents and service requests.
- Troubleshoot and resolve application issues, both independently and in collaboration with development teams.
- Research, resolve, respond to and document end user reported issues/inquiries.
- Monitor application performance, identify bottlenecks, and implement performance enhancements.
- Maintain documentation related to application configurations, troubleshooting procedures, and known issues.
- Stay updated with industry trends and emerging technologies to drive continuous improvement in application support processes.
Preferred Skillsets
- Oracle Database - Basic
- MySQL Database - Basic
- Jira
- Excel
Requirements
- Must be Singapore Citizen.
- Minimum 1 year relevant experience.
- Strong technical knowledge and experience in supporting enterprise-level applications.
- Experience with databases and SQL query language.
- Familiarity with software development life cycle (SDLC) and ITIL principles.
- Proficiency in troubleshooting application issues, performing log analysis, and using monitoring tools.
- Good communications skillset.
- Excellent problem-solving and analytical skills.
- Effective communication and collaboration abilities.
- Ability to work under pressure and prioritize tasks in a fast-paced environment.
