Job Summary
This role exists to handle policy processing transaction and deliver quality customer service.
The key result indicators for this role are:
- Provide excellent customer service to policy owner, business partner and public through various means including but not limited to letter, email, audio/video call, in person meeting, etc.
- Perform policy processing transaction independently with zero error and within target turnaround time.
- Report and escalate any daily operations issues and propose feasible solution for management review.
Responsibilities
- Collaborate with business partner and different internal teams to deliver quality customer service.
- Handle enquiry/feedback/complaint from internal and external customers through different means of contact including but not limited to letter, email, audio/video call, in person meeting, etc.
- Process financial and non-financial policy servicing transactions in different administration systems in complying to the process guidelines, target turnaround time and with zero error.
- Ensure a good follow-through of customer’s service request up to its completion.
- Report daily operations issues to team leader with proposed feasible solution.
- Manage the file retention and destruction process.
- Back up other team member to ensure service continuity.
- Comply with internal policies, procedures and the relevant laws and regulations.
- Perform ad-hoc projects or tasks as assigned.
Requirements
- Degree or equivalent
- At least 3 years’ of insurance operations experience in insurance industry.
- Strong desire to learn the ropes in preparation for a career in the insurance sector.
- Understanding of different entity structure, AML guidelines, FATCA and CRS requirements
- Able to work independently and under pressure with minimal supervision
- Customer centric mind set with a desire to provide excellent customer service
- Have good problem-solving skills
- Excellent interpersonal and collaboration skills
- Possess good verbal and written communication skill
- Good team player and accountable
- Have good organization skills and attention to details.
- Proficiency in MS office, Excel, Word, Powerpoint
Interested candidates are invited to submit the application with detailed resume stating educational background, working experience, current and expected salaries and contact number.
Your application will be treated in strict confidence. Only shortlisted candidates will be notified.
Personal data collected will be used for recruitment purposes.
Personal data of unsuccessful applicants may be retained up to two years only.
