Key Responsibilities
- Manage the assigned application support scope of work, including planning, organizing, scheduling, and supervising and managing the development projects, SDLC, Agile Methodologies, SCRUM meeting and Sprint plannings
- Continuously monitor, measure, and report the application support team’s performance, ensure the team is performing at its dimensioned capacity and according to defined SLAs
- Coach and assist with training of all L1 and L2 resources to ensure the highest levels of customer focus and collaborative working.
- Identify opportunities to eliminate recurring issues and increase automated detection and resolution
- Oversee clear and effective communication with all stakeholders, including end-user assistance where required until the issue has been resolved
- Ensure guidelines of change management, release management and application performance quality processes are strictly followed
- Observe and comply with client's policies and procedures for Health and Safety at Work and Equality and Diversity. Continually promote equal opportunities, health and safety and customer care in compliance with organizational aims and objectives
Minimum Qualifications
- Bachelor’s degree or equivalent is required
- 5+ years of experience developing and leading a team of application development professionals
- Leadership experience in a 24x7 operation supporting enterprise software and systems
- Experience working with stakeholders to communicate issues while balancing business expectations
- Significant knowledge of new product/service release cycles and willingness to stay on the forefront of emerging industry best practices
- Fluency in English is required
If you are interested, please apply now or you may send your resume to [email protected]
We regret that only shortlisted candidates will be notified.
EA Licence no: 20C0392
EA Registration no: R1770151
