IT Administrator (Operations), School of Computing and Information Systems

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• IT Procurement
  • Coordinate the acquisition of new servers, including scoping of requirements, evaluating specifications, and selecting suitable hardware.
  • Manage the decommissioning process of old servers, ensuring proper disposal of data and components.
  • Demonstrate a deep understanding of hardware components within servers and workstations to make informed decisions.
  • Ensures that the research space has sufficient thermal cooling and power consumption.
  • Keep abreast of semiconductor (eg. AMD/Intel/Nvidia) roadmaps and developments.
• Data Center Administration
  • Facilitate the provisioning of IP addresses for servers.
  • Conduct data center walkabouts to monitor and ensure the integrity of physical infrastructure.
  • Perform physical server inspections and maintain accurate records of server inventory.
  • Collaborate with cost centers for internal audits, ensuring compliance with established guidelines.
  • Track power and thermal consumption, optimizing energy efficiency and preventing potential issues.
  • Allocate rack space efficiently and maintain organized server placement.
  • Lead server decommissioning efforts, ensuring secure data wiping and proper disposal.
  • Able to troubleshoot hardware-related issues on servers.
• Enforcement of IT best practices
  • Enforce best practices across research and teaching to safeguard data and to ensure a firm security posture.
  • Assist and ensure all research systems are updated and patched promptly to address security vulnerabilities & cyberthreats.
• Support faculty, researchers and students in their research and development work
  • Provide technical support and troubleshooting assistance to university staff and students regarding system-related issues, including hardware, software, package dependencies, and network problems.
  • Respond to service requests, diagnose problems, and offer timely solutions to ensure minimal disruptions.
  • Triage, troubleshoot and resolve technical problems with end users.

• Bachelor's degree in Computer Science or equivalent.
• Minimum 4 years of experience in a similar capacity.
• Diploma in Information Technology (or equivalent) with 4 years relevant experience may be considered.
• Demonstrates an understanding of procurement concepts and business processes.
• Knowledgeable in purchasing, IT projects, payment milestones, and cost breakdowns.
• Execute strategic procurement processes, demand management and forecasting.
• Responsible for gathering and representing business requirements within the negotiations and contracting.
• Ensure work is in line with the Company Procurement Policy and Guidelines.
• Maintain centralised contract repository, completed contracts, SOW's, addendum's for appointed sourcing categories.
• Upkeep purchased records and provide monthly reports for all orders.
• Manage and source for vendors with competitive prices.
• Budgeting for purchases.
• Basic IT networking concepts is a plus.
• Administration of enterprise software (good to have).
• Data centre administration (good to have).
• Strong technology and common business acumen.
• A self-starter, always striving for excellence, innovative with service-oriented mindsets and initiative to improve processes.
• Attention to details, sound decision-making abilities, Independent, with initiative, positive attitude, and keen interest in exploring the areas of systems and data center management.
• Strong communication and collaboration skills.

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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.