Site Support Engineer - TL
The individual needs to hands-on & have prior experience of managing teams in similar environment
Job Responsibilities:
- Deliver superior End User Experience while ensuring a managed, secure End User environment
- Support various LOB users through direct end user support or through projects that deliver changes to the end user environment
- Assist Service Delivery Team in keeping desktops in compliance with Bank standards Work with LOB to identify and proactively manage applications to ensure a well maintained and managed end user environment
- Handle end-to-end Desktop refresh and replacement initiative and timely removal of Not Permitted Technology
- Handle user questions, incidents and requests. Tracking, measuring, and escalating as appropriate
- Adhere to industry and corporate standards and best practices while maintaining a high level of efficiency
- Assist with patching and upgrading end user devices
- Address quality and schedule conflicts
- Availability for ad-hoc work after hours and on weekends where necessary
- Ability to work in a high-pressure, fast moving environment
Job Requirements:
- At least 5 years’ experience in all phases of desktop operating system support, implementation, and maintenance, preferably in the financial sector
- Knowledge/Experience in Asset Disposal Processes
- At least 3 years’ experience on trading floor experience with Bloomberg, Reuters & trading platforms
- Knowledge of desktop operating system and infrastructure required to implement and support enterprise deployments
- Knowledge of Desktop Services security and access standards and practices
- Basic understating of networking and server technologies
- Proficient in supporting a Windows 10 desktop environment & Microsoft suit of applications
- Good communication skills and strong analytical skills
