The IT Executive is responsible for providing technical assistance and support related to computer systems, hardware, software, and network infrastructure within the organization. The primary focus of this role is to ensure smooth operations, troubleshoot issues, and address user needs promptly to maintain high levels of productivity and efficiency.
Key Responsibilities:
1. Technical Support: Provide timely and effective technical support to end-users on various IT-related issues, including hardware malfunctions, software errors, network connectivity problems, and system configurations.
2. Troubleshooting: Diagnose and resolve technical problems encountered by users through troubleshooting steps, remote assistance, or on-site visits. Ensure issues are resolved efficiently to minimize downtime and disruptions.
3. User Assistance: Assist users in utilizing computer hardware, software applications, and IT services effectively. Provide guidance, training, and resources to help users troubleshoot common problems independently.
4. System Maintenance: Perform routine maintenance tasks, such as software updates, patches, antivirus scans, and system backups, to ensure the stability, security, and optimal performance of IT systems.
5. Documentation:Maintain accurate records of support requests, troubleshooting steps, resolutions, and system configurations. Document IT processes, procedures, and best practices for future reference and knowledge sharing.
6. Hardware and Software Management: Assist in the procurement, installation, configuration, and deployment of hardware devices, software applications, and IT equipment. Coordinate with vendors and suppliers to ensure timely delivery and quality service.
7. User Account Management: Manage user accounts, permissions, and access controls across various IT systems, applications, and network resources. Ensure compliance with security policies and regulatory requirements.
8. IT Asset Inventory: Maintain an inventory of IT assets, including hardware, software licenses, and peripherals. Track asset lifecycle, usage, and allocation to optimize resource utilization and budget planning.
9. Security Awareness: Promote IT security awareness among employees by educating them on security policies, best practices, and procedures. Encourage compliance with security guidelines to mitigate risks and protect sensitive information.
Requirements:
- Diploma/ Advanced Diploma / Bachelor’s Degree in Information Technology, Computer Science, or related field.
- 1 to 2 years proven experience in providing technical support and troubleshooting in a corporate environment.
- Strong knowledge of computer hardware, operating systems, networking concepts, and software applications.
- Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and effectively to non-technical users.
- Customer-oriented mindset with a focus on delivering high-quality service and support.
- Problem-solving skills with the ability to analyse issues, identify root causes, and implement solutions in a timely manner.
- Detail-oriented approach to documentation, organization, and task management.
- Familiarity with ITIL (Information Technology Infrastructure Library) or other IT service management frameworks is a plus.
Salary will commensurate with relevant experience and educational qualifications.
