JOB SUMMARY:
You will be stationed at Client’s premises and provide support for the client’s IT administration and related support for users.
RESPONSIBILITIES:
1. Support on-site and remote end-users to resolve IT-related issues. (hardware/software/network) on their notebooks/desktops and related peripherals.
2. Perform installations, migrations, and troubleshooting on systems.
3. Troubleshooting of Desktop related issues.
4. Servers, database, and IT infrastructure maintenance and support including configuration upgrades.
5. Other tasks and projects as assigned by the Manager or Management.
QUALIFICATION & EXPERIENCE:
• ITE/Diploma in Information Technology from recognized institutes.
• Previous experience of working in an IT support role for about 1-2 years.
• Ability to communicate effectively with a wide variety of people in a professional. manner, face to face, on the telephone, and in writing.
• Ability to demonstrate practical troubleshooting and problem analysis techniques.
• Ability to plan and prioritize workload without supervision.
• Ability to prioritize, manage, and perform under pressure.
• Excellent knowledge of Customer Service best practices.
Willing to work flexibly and with enthusiasm.
SKILLS AND ATTRIBUTES:
• Good interpersonal and communication skills, high adaptability and a positive attitude are expected.
• A team player with the determination to drive to excel.
• Excellent customer service skills.
• Self-motivated with a strong drive to succeed.
