Job Overview:We are seeking a dynamic and experienced Restaurant Manager to lead our team and oversee the daily operations of our restaurant. The successful candidate will be responsible for ensuring exceptional customer service, maximizing profitability, and maintaining high standards of food quality and cleanliness. This position requires flexibility to work on weekends and public holidays, as well as strong leadership skills and a passion for the hospitality industry.
Key Responsibilities:
- Operations Management:Oversee all aspects of restaurant operations, including staffing, scheduling, inventory management, and budgeting.
Ensure compliance with health and safety regulations, food hygiene standards, and licensing requirements.
Monitor and optimize operational efficiency, identifying areas for improvement and implementing solutions to enhance productivity and profitability.
- Customer Service Excellence:Create a welcoming and enjoyable dining experience for guests, ensuring prompt and courteous service at all times.
Interact with customers to address feedback, resolve complaints, and foster positive relationships with the community.
Train and motivate staff to deliver exceptional customer service, setting high standards and providing ongoing support and feedback.
- Financial Management:Develop and manage budgets, forecasts, and financial reports to track revenue, expenses, and profitability.
Control costs and minimize waste through efficient inventory management, portion control, and labor scheduling.
Implement pricing strategies and promotions to maximize revenue and drive sales growth.
- Staff Leadership and Development:Recruit, train, and mentor a team of servers, chefs, and support staff, fostering a positive and productive work environment.
Set performance expectations and provide regular feedback and coaching to employees, recognizing and rewarding excellence.
Promote teamwork and collaboration among staff members, encouraging communication and problem-solving.
- Quality Assurance:Maintain high standards of food quality, presentation, and consistency, ensuring adherence to recipes and cooking techniques.
Conduct regular inspections of the dining area, kitchen, and restrooms to ensure cleanliness and sanitation.
Address any issues or concerns related to food safety, hygiene, or equipment maintenance promptly and effectively.
- Marketing and Promotion:Develop and implement marketing strategies to attract new customers and retain existing ones, including social media campaigns, loyalty programs, and special events.
Collaborate with the marketing team to create compelling promotional materials and advertisements that showcase the restaurant's unique offerings and ambiance.
Requirements:
- Proven experience as a Restaurant Manager or similar role in the hospitality industry, demonstrating leadership skills and business acumen.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers, staff, and suppliers.
- Strong organizational and multitasking abilities, with the capacity to prioritize tasks and delegate responsibilities effectively.
- Knowledge of food safety regulations, labor laws, and licensing requirements relevant to the restaurant industry.
- Proficiency in restaurant management software, POS systems, and Microsoft Office applications.
- Flexibility to work on weekends, evenings, and public holidays as needed, with a commitment to ensuring the smooth and successful operation of the restaurant.
- A passion for food and hospitality, with a dedication to delivering exceptional dining experiences to guests.
We appreciate your interest in joining our team, and we look forward to reviewing your application. Please note that only shortlisted candidates will be contacted for further assessment.
EA License ID: 18C9520
EA Registration ID: R1765753
