#NEW# AV IT Support Specialist- 12 month Contract - Long Term
Our client, a dynamic and innovative medium-sized financial services firm, is currently seeking a skilled Network IT AV Support Engineer to join their team. This role involves providing comprehensive support for all company business events as part of the AV end-user support team. Reporting directly to the Director of Corporate IT Technology in Asia Pacific, the position falls within the Corporate IT End User Technology – Productivity and Enterprise Communication team. Based in Singapore, the candidate will play a crucial role in supporting customer experience solutions utilizing the latest technologies, including Digital Signage, Meeting Room Solutions, Video Conferencing, Streaming, and Live Event Support. Collaboration with Facilities teams to ensure seamless support is also a key responsibility. Moreover, the candidate must be available to provide support to the regional leadership team during important conferences, ensuring smooth operations and exceptional user experiences.
Responsibilities:
- Provide second-level support for Meeting Room solutions, Microsoft Teams, ZOOM, WEbex , Digital Signage, Cisco VCS Systems, and other related technologies.
- Offer technical consultancy to end users to ensure prompt problem resolution.
- Communicate effectively with departments and promptly notify relevant parties of any issues affecting operations, such as outages or service disruptions.
- Demonstrate creativity and innovative problem-solving skills.
- Possess knowledge of network topologies, protocols, cabling, and troubleshooting techniques.
- Proficient in Teams and Unified Communications.
- Communicate effectively with internal and external customers.
- Ability to multitask, work with minimal supervision, and self-motivated.
- Maintain a positive attitude and collaborate effectively in a team environment.
- Gather appropriate details from customers during interactions.
- Provide professional and service-driven assistance to internal customers.
- Collaborate with team members to achieve collective goals and objectives.
- Perform additional duties as required.
Skills needed :
- Minimum 3 years of experience in Voice and Video and AV technologies,
- Strong understanding of live virtual event workflows.
- Demonstrated proficiency in planning, organization, and problem-solving, with a strong process orientation.
- Excellent analytical, interpersonal, facilitation, and leadership skills, coupled with effective oral and written communication abilities.
- Competence in Microsoft Teams & Event hosting, Cisco video endpoints, and preferred experience with AV technologies and web streaming solutions such as Vbrick.
- Familiarity with MS Teams configurations. ZOOM, Webex is big bonus
- Understanding of AV equipment, signal flows, architecture, and live system setups for broadcasts.
- Knowledge of streaming media workflows, CDN connectivity, and media distribution for both live and on-demand content within enterprise networks and externally.
- Proven ability to systematically troubleshoot problems in complex voice and video environments.
If you have any questions, please feel free to contact [email protected] for more information.
Business Registration Number : 200611680D | Licence Number : 10C5117 | EA Registration Number : R1768258
