About Us
Chinese Swimming Club is recognised as a premier city and country club offering excellent facilities and services. We welcome you to join us to be part of this family and grow your career with us.
What you will be doing
This role aims to create a positive customer service experience for our members.
- Providing excellent customer service to Members, addressing enquiries, facilitating bookings and/or requests related to Club facilities, programmes, services, and activities, and/or other ad-hoc requests;
- Attend to members’ enquiries during the stipulated shift hours;
- Operates the Phone System, POS System and other payment systems;
- Process bookings of sports facilities (make / issue booking chits and keys to the facilities where applicable / turn on or off the facilities lights where applicable);
- Ensure proper recording of booking information and filing of booking chits;
- Issue towels and locker keys to members and ensure members sign out and sign in for them;
- Ensure related keys, equipment and towels are returned by members after use;
- Handle registration and withdrawal of sports activities and training programmes;
- Assist in administrative duties (letter typing, data entry, handling of mailers, photocopy of forms, replenishment of items for the counter etc.);
- Survey sports facilities to ensure all sports equipment/facilities are in proper working conditions and assist in sports activities;
- Addressing any member feedback, and/or concerns professionally;
- Be in proper attire at all times when attending to members’ enquiries during the stipulated shift hours;
- Any other duties as assigned from time to time by management.
What we are looking for
- Preferably GCE N/O Levels (or equivalent) or ITE Nitec/Higher Nitec in Services Management / Hospitality Operations / Event Management / Sport Management / Business Administration;
- Proficiency in oral and written English, another language is a plus (to liaise with the English & Mandarin-speaking associates);
- At least 1 year of working experience in the hospitality industry handling frontline services;
- Candidates without experience are welcome;
- Good communication and interpersonal skills;
- A positive disposition and strong team player;
- Proficiency in Microsoft Office skills required;
- Rostered rotated shift duties on a 5.5-day work week.
All successful candidates can expect a competitive remuneration package and a comprehensive range of benefits.
For further information, do visit us at https://www.chineseswimmingclub.org.sg/.
We regret that only shortlisted candidates will be notified.
