We are seeking a dynamic IT Support Executive adept at providing technical assistance to both internal teams and external stakeholders.
Responsibilities:
. Level 1 support (remote/onsite), maintenance and resolution of hardware and software issues related to end-user desktops/laptops, servers, printers and other network issues within the organization.
· Vendor escalation for desktops/laptop hardware purchases, repairs or software troubleshooting.
· Maintain and review IT documentation, covering infrastructure, inventory, service subscriptions and contracts.
· Support, review & liaise with end users on the implementation of an IT governance framework, policies, systems, infrastructure to ensure compliance and alignment to guidelines (ISO 27001, EA, MTCS, etc).
· Perform and participate in capacity planning, redundancy planning and execution of Disaster Recovery Plan.
· Proactively propose suggestions to improve IT systems and operations.
· Assist to drive digital transformation initiatives in line with strategic objectives of the organization.
· As part of the digital transformation initiative, work with external service providers to implement new applications, projects or upgrades.
· Be willing to learn new technology (M365, Cloud, Biometric devices, etc)
. Actively learn to operate new equipment or software to support company functions.
. Research and test new software to support existing or new operational requirements.
· Liaise with multiple vendors and stakeholders in resolving problems in the rolling out of new applications and ensuring that project delivery is on time.
· Any ad-hoc tasks as assigned by the Management.
Job Requirements:
· Strong technical background in network systems.
· Knowledgeable of best practices in general IT and end user support.
· Self-motivated, proactive, meticulous and adaptable to fast changes.
· Good communication skills and a team player.
· Prioritize tasks effectively and able to work well under pressure.
· Able to explore new ideas and innovation; and, partner with key teams across the organization to deliver effective IT solutions.
· Able to work both as part of a team and independently with minimal supervision, with reasonably good analytical and problem solving skills.
· Resourceful, innovative and able to adapt in a changing environment.
· Able to work with external parties (stakeholders, external parties, vendors and service providers) to deliver results through collaboration, partnerships and services.
· Perform simple repair and faulty parts replacement as necessary.
Qualifications:
· Minimum Diploma or Bachelor Degree in IT discipline, computer engineering or related field.
· Minimum of 2 years of relevant work experience; ideally with project management experience.
