- Assist in greeting and seating guests.
- Perform the task of maximize sales opportunities through knowledge of product and suggestions.
- Ensure that orders are taken clearly and accurately so that the cashier and kitchen ambassadors can fulfil their duties effectively.
- Assist in supervising the team in providing quality and cousu main service to the guests.
- Pay regular attention to guests to ensure that their requests are attended to and exceed their expectation.
- Serve food and beverage to guests in the restaurant/banquet area.
- Assist with the set up of the outlet/ banquet area
- Participate in the daily briefings of the department as well as monthly meetings to discuss the various aspects of service.
- Promote the restaurant’s specialties and serve in accordance to the established standards.
- Ensure that the working areas are well maintained.
- Be helpful towards guests that need assistance.
- Clean and prepare tables for inflow of guests.
- Assure guests that their complaints or feedback will be dealt with and report to manager with regards to any feedback given.
- Keep tables and service areas clean and tidy as per procedure manual.
- Maintain hygienic food service techniques during service.
- Take responsibility for your designated section and station.
- Coach and train team to deliver consistent service
- Perform all tasks to Sofitel Brand standards.
- Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.
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