- Responsible for handling telephone enquiries, accepting reservations and subsequently inputting it into the system.
- Report directly to the Assistant Reservations Manager
- Be well versed in Resavison and Vouch
- Work closely with all Front Office and Sales & Marketing providing lead advice and constant "feedback" concerning both enquiries and firm reservations
- Maintain a professional and friendly attitude while liaising with guests and clients both in person and on the telephone.
- Provide efficient and courteous telephone service to guests and callers so as to upkeep the service standards of Sofitel.
- Responsible to ensure that all information relating to a reservation is keyed correctly into the system and is of highest accuracy with errors kept to an absolute minimum.
- Offer appropriate room types, price inclusions, upsell and handle price objections.
- Responsible for ensuring that all daily tasks is completed diligently
- Take note of the reservation status to sell available rooms.
- To be well informed in all F&B Promotions
- Taking In Room Dining Orders and actively upselling and cross-selling
- Taking restaurant reservations and all other enquiries via phone or emails
- Monitor delivery of promises and orders that come through Vouch and HotSos
- Responsible for providing all telephone inquiries with concise information concerning the services and facilities provided by the Hotel.
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