Meet KINN, where our properties are more than just places to stay - they're sanctuaries designed for creating meaningful connections and cherished memories within a secure, inclusive, and peaceful environment.
Our vision is to redefine hospitality as a comprehensive lifestyle experience, thoughtfully curated to everyone’s needs.
The role of the Hotel Operations Manager at KINN is pivotal in upholding the company's policies and philosophies, ensuring the financial health of each hotel, and maintaining the overall operational excellence of the three properties.
This position involves promoting KINN's values to team members and guests, overseeing financial performance, conducting regular site visits, staff management, and fostering a culture of guest satisfaction.
The Operations Manager plays a crucial role in ensuring the smooth and efficient operation of KINN's hotels.
1. Promote KINN’s Policies and Philosophies
- Engage in direct and indirect interactions with team members and guests to promote KINN's policies and philosophies, fostering a positive and inclusive environment.
2. Financial Oversight
- Review monthly financial performance for each hotel, including the approval of monthly operating expenses.
- Review and approve OTA (Online Travel Agency) commissions.
- Monitor and control CAPEX (Capital Expenditure) costs.
3. Financial Reporting:
- Prepare monthly Profit and Loss (P&L) results for each individual hotel.
- Share P&L results with Resident Managers to ensure transparency in financial expenses.
4. Site Visits and Maintenance
- Conduct weekly site visits to hotels, performing walkthroughs of both the Front and Back of the house areas.
- Ensure that hotel conditions are safe and clean at all times, addressing any concerns promptly
5. Staff Management
- Conduct interviews for all new hires, specifically approving hires for Front Office and Housekeeping Associates.
- Approve Annual Leave, Sick Leave, and Off In Lieu requests through the Payday system for hotel operations team members.
- Provide counselling and support to team members and liaise with HR on disciplinary actions and record keeping.
6. Communication and Collaboration
- Conduct monthly updates with Resident Managers regarding events, happenings, and scorecards to keep them informed and aligned.
- Collaborate closely with Resident Managers to enhance guest experiences and address feedback based on monthly guest satisfaction results from various channels.
7. Supply Chain Management
- Approve hotel material orders necessary for daily operations.
- Review all monthly invoices from suppliers and vendors, ensuring accuracy and approving them for payment.
- Liaise with the Finance Team to facilitate timely processing of payments.
- Any other duties delegated by Head of Hotel Operations & Project Development.
Requirements
- Minimum Diploma in Hospitality, or a minimum of 5 years of relevant experience in Front Office Manager or Room Division Manager.
- Proficiency in spoken and written English is essential.
- Strong knowledge in room operations.
- Demonstrated excellence in communication, problem-solving, reasoning, and motivational skills.
- Flexibility to work varying shift schedules, including nights, weekends, and holidays
