Responsibilities:
Staff Management:
- Recruit, train, supervise, and evaluate staff including therapists, receptionists, and cleaning personnel.
- Develop staff schedules, manage payroll, and ensure adequate staffing levels to meet demand.
- Foster a positive work environment and provide leadership and guidance to the team.
Customer Service:
- Ensure high-quality customer service is provided to all guests.
- Handle guest inquiries, complaints, and feedback effectively and promptly.
- Implement strategies to enhance the overall guest experience and satisfaction.
Operation Management:
- Oversee daily operations including scheduling appointments, maintaining cleanliness, and managing inventory.
- Monitor and manage expenses, budgets, and financial performance to achieve revenue targets.
- Implement and enforce policies and procedures to maintain compliance and standards.
Marketing and Sales:
- Develop and execute marketing strategies to attract new customers and retain existing ones.
- Collaborate with the marketing team to promote our services through various channels.
- Monitor sales performance and implement strategies to increase revenue and profitability.
Health and Safety Compliance:
- Ensure compliance with health, safety, and sanitation regulations and standards.
- Implement protocols and procedures to maintain a safe and hygienic environment for guests and staff.
- Conduct regular inspections and risk assessments to identify and address potential hazards.
Business Development:
- Identify opportunities for business growth and expansion, such as introducing new services or targeting new markets.
- Analyse market trends and competitors to stay competitive and relevant in the industry.
