Job Scope
- Perform troubleshooting for in-house user related computer system problems
- Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated
- Liaise with support vendors for maintenance, support or issues resolution.
- Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project.
- Any ad-hoc duties assigned / required
