We are a modern Asian restaurant looking for a highly motivated and results-driven Restaurant Manager to join our team! The candidate must have excellent interpersonal skills as well as experience in a restaurant environment. Importantly, having a hands-on approach in leading by example, seeking service excellence at all times.
Responsibilities:
- Ensuring a great customer experience at our restaurant across food & beverage and maintaining the ambience and facilities to the highest standards
- Dealing with any customer complaints efficiently, with the goal of service recovery being the top priority
- Supervising the service and guest experience teams to ensure that all staff are well-versed in company SOPs and customer experience guidelines
- Ensure that all operational teams are well-versed in the restaurant’s brand story, company history and latest developments
- Coordinate communication between Service team and Kitchen team to ensure smooth execution
- Setting up and enforcing quality and safety controls at all times
- Coordinate and cooperate with the kitchen team to ensure a consistent delivery of F&B offerings and work closely with them on integrated promotions/events/themes/pairings
- Manage and maintain all software systems needed to handle Reservations, Table Management and POS
- Oversee the service team on executing successful Delivery services and managing logistics
- Manage and ensure all third party suppliers and agencies are keeping to onsite SOPs and delivering their KPIs consistently
- Create and maintain detailed reports of daily, weekly and monthly revenues and costs
- Work closely with the management teams to secure events and any private/corporate bookings, and ensure smooth execution onsite across all departments
- Implement new business initiatives as and where relevant
- Provide input and analysis to management team based on assessing Sales reports and how to improve overall business performance
- Managing and leading the onsite teams to achieving business targets
Requirements:
- Positive mindset and approachable demeanour
- Effective people management skills
- Must Master Degree
- Able to work Various Circumstances.
- Able To Work Holiday's,Saturday's And Sunday's.
- Ability to multi-task efficiently and effectively
- Observant and quick to act
- Excellent communication skills, both written and verbal
- Confident and experienced in handling business goals and revenue targets
- Great time management and problem-solving skills
- Ability to stay calm, organised, and efficient under pressure
- Has great initiative and team leadership skills
