Summary
Responsible for providing housekeeping order taking and attending to telephone requests from guests and staff.
Job Responsibilities
- Receive, record and transmit guest requests accurately.
- Prepare and distribute various departmental reports.
- Input accurate room status into system daily and investigate discrepancies.
- Maintain and update administrative data.
- Maintain key control and monitor lost properties.
- Maintain work area in a proper state of cleanliness.
- Record and manager Pest Control Reports and General Cleaning Rooms, communicate with Front Office for room blocks when required.
- Handle guest complaints tactfully, delegate to team members in a timely member to conduct service recovery & report incident to Executive Housekeeper.
- Keep track of guests’ preferences, record and follow up guest traces together with Supervisors.
- Record Baby cots and Extra bed inventory, managing loan items record.
- Be familiar with Housekeeping positions and team members’ job functions.
- Maintain good relations with team members and other interfacing departments.
- Ensures smooth handover of daily activities to the next shift.
- Understand Housekeeping receiving, stock ordering, stock inventory and monitor monthly usage.
- Records and keep track of MCs, ALs and PHs.
- Prepare and record monthly expenses records.
- Reporting discard, spoilage, fixing to management. Communicate with vendors for any form of follow ups needed.
- Work closely with all team members for smooth operations.
- Check RA report and tally with system at the end of RA shift.
- Record of Housekeeping team OT and incentives count.
- Handover and update to Housekeeping team at the end of shift.
- Record conversations, requests in log book/e-log.
