Drive all the operational activities while maximizing our productivity and efficiencies, oversee P&L, with an overall accountability for sales, profits, people.
Manages and works closely with operation Manager to develop operational strategies to improve sales and profits
Manage and guide the operaion manager and operations team to ensure motivation, commitment, productivity, drive and pride.
Responsible for achieving internal sales and profit objectives on monthly, quarterly and yearly.
Analyse past financials and business information to spot trends and threats and the growth plans for the outlet.
Prepare monthly budgets for costs of food, staff, operations based on past data.
Responsible for all service staff and improve service standards and workflow procedures.
Provide emotional and technical support to outlet management staff in order to build up motivation.
Provide feedback to Operations department on day-to-day operations
Develop systems which are deemed to be most appropriate for efficiency and the speed of service, which will ensure maximum customer satisfaction.
