About the Client
Our client is an established Infrastructure SI technology services firm in Singapore.
Responsibilities:
- Collaborate with Level 1 network engineers to provide technical documentation support to Project & Solutions Teams, ensuring accuracy and completeness of project documentation, including system designs and configurations.
- Partner with Level 3 network engineers to engage with back-line support and/or vendor support, contributing expertise and guidance to diagnose and rectify technical problems efficiently.
- Provide support for post-sales installation and technical assistance to customers, ensuring smooth implementation and operation of network and security infrastructure components.
- Participate actively in the design, installation, configuration, and maintenance of network and security infrastructure, including core network switches, routers, and firewalls, adhering to established standards and best practices.
- Assist in the planning, design, research, and installation of new or upgraded network hardware and software, collaborating closely with cross-functional teams to fulfill project requirements and objectives.
- Utilize expertise in Aruba switches and wireless, Cisco routers, firewalls, and switches to support network infrastructure setup and optimization.
- Demonstrate proficient troubleshooting skills to identify problems and recommend effective workarounds or solutions, ensuring minimal disruption to operations.
- Support the handover of as-built system documentation to the Maintenance support team, facilitating seamless transition and ongoing support for deployed solutions.
- Possess excellent interpersonal and communication skills to interact effectively with team members, stakeholders, and customers at all levels, fostering positive relationships and collaboration.
- Collaborate with Level 3 network engineers to deliver project milestones and objectives, ensuring alignment with project timelines and goals.
Requirements:
- Diploma or Bachelor's degree in Engineering, Computer Science, Telecommunications, or a related field.
- Minimum 3 years of experience in configuring and administering routers and switches, with a focus on supporting enterprise-level network infrastructure.
- Strong understanding of network systems, architectures, routing, switching, firewall, and security principles.
- Excellent interpersonal and communication skills, with the ability to collaborate effectively with team members, stakeholders, and customers.
- Ability to work independently and as part of a team, with a proactive and results-driven approach to achieving objectives.
- Familiarity with Aruba switches and wireless, Cisco routers, and switches is preferred.
- Candidates with CCNA, CCNP, or Certified in Aruba products will be preferred.
