Responsibilities
• Responsible for Leading Desktop Support Team.
• Oversees the investigation, troubleshooting, resolution, and appropriate escalation of a range of technology-related incidents by ensuring that all incidents are tracked
• Manage systems changes through the change request process & provide status reports to the relevant parties.
• Perform client platform-related presales tasks.
• Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
• Ensure service level meet requirement. Propose and implement action plans when required.
• Established facility management standards/best practices to ensure operation consistency across project/facility management teams.
Requirements
• Min 3 years of working experience in providing L2/VIP Desktop Support
• Min 1 year of Lead experience in extensive IT or technology-related environment
• Proven ability to deliver and support frontline customer service in a fast-paced operational environment.
• Experience providing regular and frequent performance coaching/mentoring and encouraging effective behaviour for individual and team success.
• Proven ability to foster an environment of trust, collaboration, transparency, and accountability and to build an inclusive environment that values, encourages, and supports differences.
• Extensive experience delivering IT customer service based on service levels and service quality measures, delivering technology services in the field through coordination with central teams, and driving continuous service improvement.
• Open to 24/7 standby
To Apply:
Interested parties, please click the "Apply Now" below.
We regret that only shortlisted applicants would be notified.
Evonne Png Wen Xuan | REG No : R22105531
PERSOLKELLY SINGAPORE PTE LTD | EA License No : 01C4394
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