The role of an airline cargo sales executive involves a combination of sales, relationship management, strategic planning, and operational coordination to drive revenue growth in the cargo transportation business.
Responsibilities & Tasks
· Generating Leads
Actively seek out potential clients and opportunities for cargo sales.
· Negotiating Contracts
Negotiating pricing, terms and conditions with clients to secure cargo transportation
contracts that are profitable for the airline.
· Client Relationship Management
Build and maintain strong relationships with existing clients to ensure their satisfaction
and loyalty.
· Sales Strategy Development
Develop and implement effective sales strategies to meet revenue targets and expand
the airline’s cargo business. This may involve analyzing market trends, identifying key opportunities, and adjusting strategies accordingly.
· Market Analysis
Conduct market research to identify potential new markets, emerging trends, and competitive threats. Use this information to inform sales strategies and identify areas for growth.
· Collaboration with Internal Teams
Work closely with other departments such as operations, inside sales to ensure smooth
coordination and execution of cargo sales activities. Communicate customer needs and
feedback to relevant teams to improve service offerings.
· Sales Reporting and Analysis
Track sales performance metrics, prepare sales reports, and analyze data to assess progress towards targets and identify areas for improvement.
· Customer Service
Provide excellent customer service by promptly addressing inquiries, resolving issues, and ensuring smooth cargo transportation processes for clients.
· Continuous Learning and Development
Stay updated on industry trends, developments, and best practices related to cargo sales and transportation. Continuously develop skills and knowledge to improve sales effectiveness.
Competences
· Sales Skills
Strong sales skills are essential for generating leads, closing deals, and meeting revenue targets. This includes prospecting, negotiation, persuasion, and objection handling.
· Industry Knowledge
A deep understanding of the airline industry, particularly in cargo transportation, is crucial. This includes knowledge of market dynamics, industry regulations, competitive landscape, and emerging trends.
· Customer Relationship Management
Excellent interpersonal and relations-building skills are needed to cultivate and maintain strong relationships with clients. This involves active listening, empathy, responsiveness, and a customer-centric approach.
· Communication Skills
Clear and effective communication is essential for conveying value propositions, negotiating terms and addressing customer inquiries or concerns. This includes verbal communication, written communication, and presentation skills.
· Strategic Thinking
The ability to think strategically and develop effective sales strategies is important for identifying opportunities, setting goals, and maximizing revenue potential. This involves analyzing market data, forecasting trends, and adapting strategies as needed.
· Problem-Solving Abilities
Strong problem-solving skills are necessary for addressing customer challenges, resolving issues, and finding creative solutions to meet customer needs while also achieving business objectives.
· Teamwork and Collaboration
Collaboration with internal teams such as operations, inside sales is essential for delivering seamless customer experience and achieving sales objectives. This requires the ability to work effectively in a team environment, communicate cross-functionally, and leverage collective expertise.
· Adaptability and Resilience
The airline industry can be dynamic and unpredictable, so adaptability and resilience are
important qualities for navigating challenges, embracing change, and maintaining a positive attitude in the face of setbacks.
· Ethical Conduct
Upholding high ethical standards and integrity is essential for building trust with clients, maintaining credibility, and ensuring compliance with industry regulations and company policies.
Requirements in Terms of Education / Professional Experience / Language Skills
· Education
Minimum Diploma.
Excellent Microsoft Office user knowledge: Word, Excel, PowerPoint.
Marketing/Sales education an advantage.
· Professional Experience
Minimum 2 years experience in field sales or very solid commercial air cargo knowledge.
Ideally experienced in air cargo logistics and / or forwarding industry.
· Languages
Good command of English language: fluent in speaking and writing.
Any other languages are of advantage.
· Other Skills
Strong interpersonal communication skills (verbal and written).
Good listener, good negotiator.
Strong analytical, numerical problem solving skills.
Convincing presentation skills.
Positive working attitude with a high level of activity and independence.
Impeccable customer service attitude.
High degree of flexibility.
Team player and team spirit.
Ability to convincingly promote the quality image of Swiss WorldCargo.
If this is you, please send us your detailed resume, including your current and expected remuneration. We regret only shortlisted candidates will be notified.
