What’s the role?
Our Customer Success team is on a mission to deliver best-in-class services and support to our global customers. From developing creative and personalised strategies for businesses, to creating resources that help people become inbound experts, we try to help our customers grow better using our software.
We're obsessed with delighting our customers at every turn. To achieve this daily, our Customer Success Managers must possess an unrivalled sense of autonomy, ownership, and dedication to helping each customer experience a measurable ROI. We are advocates and strategic partners for our customers, driving towards their short and long term goals. If your idea of Customer Success is rooted in an intrinsic motivation to help others find customised solutions to their challenges, we should talk.
What will I do?
- Primary ownership and accountability for Asia’s largest, most complex and highest spending customers, ensuring growth, delight, and retention
- Build and foster relationships with key decision makers and stakeholders across multiple customer teams remotely and in person
- Become an expert in the HubSpot software to be the trusted advisor to each of your customers
- Define what success means for your customers and produce detailed plans outlining roadmap to achieve success and share in accountability of their success
- Maintain a revenue base by managing account retention and renewal
- Drive upgrade revenue from new product feature adoption and expanded usage
- Monitor customer health and create risk mitigation plans where needed
- Work as part of the team to develop strategies for scale and growth for your customers
Who are you?
- Experience owning, maintaining, and driving a customer relationship in a quota or retention-carrying role
- A verifiable track record of consistently meeting and exceeding revenue goals
- Excellent phone, written and verbal communication skills. Familiar with presenting strategy verbally in person, over the phone, and in email communication
- A firm grasp of how business works, including sales, consultative, problem solving, and issue resolution skills
- Well-organised, with a high attention to detail and ability to prioritise and time manage for successful execution
- The ability to thrive in a fast-paced environment
- Knowledge of Inbound Marketing methodology
- Demonstrated desire to learn
- Experience with SaaS & marketing automation software is a plus
What are the benefits?
- Work From Home options available. You choose Remote, Office or Flex!
- World Class New Hire Training
- Stock units - so that you can share in HubSpot’s future success
- Employee Stock Purchase Plan
- An education allowance up to USD$5,000 per annum
- Unlimited Time Off Policy
- Private health insurance allowance
- Free ebooks library
- Annual fitness reimbursement
- Five-year sabbatical - Paid 4 week sabbatical with USD$5k bonus!
- Primary Caregiver Leave of 16 weeks and Secondary Caregiver Leave for 6 weeks
HubSpot culture is driven by a shared passion for our mission and metrics. It is a culture of amazing, growth-minded people whose values include using good judgment and solving for the customer. Employees who work at HubSpot have HEART: Humble, Empathetic, Adaptable, Remarkable, Transparent.
