Job Description:
1. Assist in verification of customers appointments booked through our e Appointment System
2. Enquire customers’ intent on branch visit for those without any appointments
3. Guide and support customers on retrieving required documents (e.g.: CPF Statements, IRAS Property Tax Statements) from other Government agencies via the e-Service Kiosk
4. Issue Q-ticket to customers and perform simple troubleshooting on the Queue System and topping up of Queue ticket rolls
5. Handle general enquiries on housing and car park matters
6. Guide and support customers using our e-Services Kiosk / AXS Self-Help Kiosk / Cash Payment Kiosk
7. Ensure that the e-Services Kiosks / AXS Self-Help Kiosk / Cash Payment Kiosk are in working order and to alert supervisors if there were any breakdown or technical issues
8. Assist walk-in customers with complex enquiries to make appointments, reschedule appointments, submit enquiry via e-feedback form, wherever necessary
9. Assist to measure customer’s vehicles dimensions for Season Parking declaration
10. Ad-hoc duties as assigned by supervisors
Working Arrangement:
Contract: Imm - Sep 2024
Salary: $14/H
Location: Choa Chu Kang
Working Hours:
Mondays to Fridays: 8.00am to 5.00pm
Job Requirements:
Prior experience in customer service will be helpful
