A Retail Manager is responsible for overseeing the daily operations of a retail establishment, ensuring its smooth functioning, and maximizing profitability. The specific duties and responsibilities of a Retail Manager may vary depending on the size and type of the retail business, but generally include the following:
Store Operations:
- Manage and supervise all aspects of the store's day-to-day operations.
- Ensure the store is clean, organized, and well-maintained.
- Monitor and manage inventory levels to prevent stockouts or overstock situations.
Sales and Customer Service:
- Drive sales and achieve revenue targets by developing and implementing effective sales strategies.
- Train and motivate sales staff to provide excellent customer service.
- Address customer inquiries, concerns, and complaints in a timely and satisfactory manner.
Staff Management:
- Recruit, hire, train, and evaluate store staff.
- Create work schedules and manage staffing levels to ensure adequate coverage.
- Conduct performance reviews and provide feedback to employees.
Visual Merchandising:
- Oversee the arrangement and display of products to optimize sales and create an attractive shopping environment.
- Implement merchandising strategies to highlight promotions and featured products.
Financial Management:
- Develop and manage budgets, including sales goals and expense targets.
- Monitor financial transactions, such as sales, returns, and discounts.
- Implement cost control measures to maximize profitability.
Marketing and Promotions:
- Collaborate with marketing teams to plan and execute promotional events and advertising campaigns.
- Implement strategies to attract and retain customers, such as loyalty programs.
Inventory Management:
- Implement inventory control procedures to optimize stock levels and minimize losses.
- Conduct regular inventory audits to ensure accuracy.
Compliance and Security:
- Ensure the store complies with relevant laws, regulations, and company policies.
- Implement security measures to prevent theft and maintain a safe environment for customers and employees.
Reporting:
- Generate and analyze sales reports, financial statements, and other relevant data.
- Provide regular reports to upper management on the store's performance.
Training and Development:
- Provide ongoing training and development opportunities for staff to enhance their skills and product knowledge.
Community Engagement:
- Build and maintain positive relationships with the local community to enhance the store's reputation.
Working Location : Singapore Islandwide
Dresscode : Smart Casual
